TrustChat is a live-chat software for rapid communication between clients and customer service agents. Trusted by 500+ businesses, it has a proven record of converting visitors into customers plus 95% agent satisfaction score.
TrustChat is a live-chat software for rapid communication between clients and customer service agents. Trusted by 500+ businesses, it has a proven record of converting visitors into customers plus 95% agent satisfaction score.
24/7 Customer SupportE-commerce Customer SupportLive Chat Support
Turning website visitors into customers? Not as easy as it sounds.
Often, customer support teams are overburdened and cannot provide timely answers to queries.
The result? You lose a potential customer!
That’s why a solution was needed that goes beyond basic customer support – one that ensures customers get answers exactly when they need them.
Our first step? Finding out what wasn’t working, for both customers and support teams.
Understanding the needs of the target audience was the key to creating this product.
Our goal was to make sure no customer waited longer than 15 seconds for a response.
Node.js and React.js were our picks for developing the web app.
We made sure the application is not only attractive but also easy to use.
The idea behind this? No confusion for the user, and ensuring communication within a 15-second window.
Each design element – text, headlines, icons, spacing – was placed carefully to help users find what they need faster.
That’s how we kept the design both useful and beautiful.
User engagement was the key to achieving our goal.
So, we focused on every detail from mobile-friendly dashboards to transitions.
Below are some of the highlights of our user-centric design:
Only by keeping the users in mind were we able to develop a solution that increases the conversion rate.
Have a look at how our products have helped similar businesses.
Unlocking growth for Default – an inbound sales platform with sleek MVP design and a custom component library.
VP of Design at Turo
Unlocking growth for Default – an inbound sales platform with sleek MVP design and a custom component library.
VP of Design at Turo
Unlocking growth for Default – an inbound sales platform with sleek MVP design and a custom component library.
VP of Design at Turo
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